Digital Supply Chain
Serialization EU FMD
Over the past six years, IBERFAR has made significant investments in EU Directives regarding counterfeiting prevention. This timely implementation has set a national standard and demonstrated our ability to meet legal and customer requirements.
Offering internal expertise from operational levels (L0) to the EU HUB (L5), delivering comprehensive services to Marketing Authorization Holders (MAHs).
Sharing knowledge and informing customers about potential issues with product design or legal requirements, while enhancing best practices for the supply chain.
Providing fast responses to customer requests, including consulting, development, and investigation services.
Looking to the Future
IBERFAR is committed to advancing digitalization across our products and processes. We are focused on creating a more digitalized supply chain and expanding into new markets.
Our upcoming investments include:
- GS1 standardization at all levels of packaging and data, ensuring consistency and traceability
- New equipment and software for serialization and aggregation, enhancing product security and supply chain efficiency
- LIMS - Laboratory Information Management System
- WDS - Weighing and Dispensing Module
- eBR - Electronic Batch Record
Customer Service
IBERFAR is fully committed to delivering exceptional service and reliability to our clients. Our Customer Service, part of the Logistics Department, plays a crucial role in enhancing our client relationships.
The Customer Service team fosters strong connections between IBERFAR and our clients, boosting satisfaction and reinforcing business relationships.
Responsible for managing client orders from reception to delivery, the team ensures that all requirements are met and acts as the Voice of the Client within our organization.
